Wholesale Information

Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retails store or website. Current prices and RRP are posted on our website.

Our wholesale pricing varies and it is best to contact us to discuss. 

Once an established ordering system is in place, we may increase the discounted pricing at our discretion based on orders received and ongoing relationship.

Minimum Order

MOQ is one. We can drop ship for you or you can simply order as you receive your orders, you can also stock our items.  There's plenty of options to choose from.

How to Order

Once wholesale terms are agreed to verbally you will be emailed your own discount code that you will use for all future orders and can purchase through our website.

We offer accounts on discretion after a period of time.

Once an order has been placed you will receive a tax invoice via email.

Out of Stock

Occasionally an item may be out of stock for a short period of time.  We will notify you of any delay and offer you the choice to alter your order.

Product Samples

We do not ordinarily supply product samples free of charge.

Photo Usage

You must not use our photos unless prior consent has been given by Moosh Australia.  You can take your own photos for your website presence however they must represent the item clearly and accurately and not be digitally enhanced or altered in anyway.

Shipping & Lead Time

Typically we ship orders within 4 business days and sometimes earlier.  During a busy holiday season it may take a few days longer, but this is unusual.  If you have a rush order, please let us know and we will exert extra effort to try to get your order out sooner.

We ship from Melbourne using 3 carriers, either Couriers Please, Fastway or Australia Post depending on receiver’s location.

Shipping Australia Wide $10.95 per each order regardless of qty purchased in one order.

Returns & Exchanges

In the rare event that something goes wrong and the part is faulty we except full exchange.  A refund will be offered on the return of the faulty product. Return shipping incurred by customer.

Marketing

Once items are available in your store you give us permission to add your business to our website as a stockist.

Communication

Please always contact us if there is a problem or you would like to discuss any ideas that your customers have given you.  Where we can we make every effort to assist.

Wooden Products

Due to the nature of wood, no two items will be identical as grains differ.  We take care when selecting our wood and not used damaged or sub-standard pieces.  All our woods are sourced locally in Australia.

Product Testing

All our products are tested by real people. 

WE WOULD LOVE TO HEAR FROM YOU AND HAVE A CHAT ABOUT WORKING TOGETHER.  SIMPLY CLICK "CONTACT US" DOWN BELOW AND SEND US A MESSAGE AND I'LL CONTACT YOU AS SOON AS POSSIBLE.